Returns & Exchanges

30-day hassle-free returns • We want you to love your LUFF bag

Our 30-Day Return Promise

We're confident you'll love your LUFF bag, but if for any reason you're not completely satisfied, you can return it within 30 days of delivery for a full refund or exchange.

Return Eligibility

  • Items must be returned within 30 days of delivery
  • Bag must be in original condition, unused
  • All original tags and packaging must be included
  • Proof of purchase required

What's Not Returnable

  • Custom or personalized items
  • Bags showing signs of use or damage
  • Items purchased from unauthorized retailers
  • Sale items marked as final sale

Return Shipping

  • UK Returns: We provide a prepaid return label
  • EU Returns: £10 deducted from refund
  • International: Customer pays return shipping
  • Exchanges: Free shipping on replacement item

How to Return Your Item

1

Contact Us

Email us at luffgoods@gmail.com with your order number and reason for return. We'll respond within 24 hours.

2

Receive Return Label

We'll email you a prepaid return shipping label (UK only) and return instructions.

3

Pack & Ship

Pack your item securely in its original packaging and drop it off at your nearest postal service.

4

Refund Processed

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Exchange Policy

Want to exchange your bag for a different color or due to a defect? We make it easy!

Size/Color Exchange

If you'd like a different variant, we'll arrange an exchange at no additional shipping cost (UK only). Simply follow the return process and specify you'd like an exchange.

Defective Item

If your bag arrives damaged or defective, we'll replace it immediately at no cost to you. Please send photos of the issue to expedite the process.

Return FAQs

How long do refunds take?

Once we receive your return, we process refunds within 5-7 business days. It may take an additional 3-5 days to appear in your account.

Can I cancel my order?

Contact us immediately after placing your order if you need to cancel. Once shipped, standard return policy applies.

What if my bag gets damaged during shipping?

Contact us immediately with photos. We'll arrange a replacement at no cost.

Do you offer repairs?

Yes! We offer repair services for LUFF bags. Contact us for details and pricing.